91探花

We think of 91探花 as the pipes that deliver your money to people living in poverty. Sharing some updates (big & small) we made to those pipes this year:

Improved payments

• 馃摬 Gave recipients in Malawi, Rwanda, & Uganda more choice in which telecom they receive payments on by integrating with Onafriq & PawaPay
• 鈴诧笍 Reduced recipient anxiety over what time cash will arrive by improving payment timing accuracy from within 1hr to 15mins
• 鉀堬笍 Tested forecast-triggered payments with Google Research to send cash within a day of flood alerts in Mozambique
• 馃捀 Paid Bangladeshi recipients as quickly as 3 days after registration by using machine learning analysis with CEGA to determine eligibility

Simplified operations

• 馃摱 Empowered field managers to digitally assign workload to staff even while in remote areas with minimal cell service through self-serve permissions
• 馃搵 Saved hours of staff time by streamlining dashboards to survey recipients and automating survey permissions
• 鉁� Cut the time it takes to code our eligibility checks for new programs from 2 months to 1 week

Tightened fraud prevention

• 鈴� Reduced the window of opportunity for fraud attempts by sending payments to recipients as quickly as one week after they鈥檙e registered
• 馃攼 Reduced risk of fraud, human errors, and workload by fully automating funds-handling approval system and updating our process deduplication payment records
• 馃毄 Launched automated investigation flags for potential signs of internal fraud in our operations data, and sped up those investigations through automated & visualized audit logs

Made donating easier

• 馃こ Improved mobile phone donations by adding Apple Pay & Google Pay
• 馃彟 Made low-fee bank transfers easier by adding an ACH donation option
• 馃挸 Embedded donation checkout widget into for one-step gifts

Improved org-wide analytics 

• 馃搳 Improved data-driven decision making by hiring 3 data scientists/engineers and making performance data more accessible org-wide
• 馃懆鈥嶐煈┾�嶐煈� Analyzed historic recipient expenditure data to better understand recipient needs and trends in spending behavior
• 馃搱 Launched dashboard to better visualize our efficiency across time, countries, and programs

General systems updates

• 馃捇 Onboarded AWS Control Tower to alert and enforce best practices across all cloud infrastructure
• 鈿欙笍 Fully automated testing & deployment of software (CI/CD) for faster & safer software releases
• 馃洝锔� Better protected recipient data by rolling out mobile device management across all work phones